For the safety of plant personnel, as well as assuring continued production with minimal process interruption or down time, many customers make the decision to install an explosion protection system. Once installed, regular support is vital to ensure that any explosion protection system will operate as designed if ever called into action. Should an actuation occur, downtime must be kept to a minimum and the system must be brought back online quickly to protect the process again. A robust Aftermarket support network to keep our customers running with a minimum of disruption is at the core of IEP Technologies operating strategy.
To support our customers globally, IEP Technologies has established the industry’s most comprehensive network of trained Field Service Engineers. Since 1957, we have provided our customers with a highly-skilled, reliable and efficient Field Support Team with personnel located throughout the USA, Europe, Asia and South America. The field support team provides preventative maintenance inspections, new system commissioning, as well as emergency or system actuation calls on a 24/7 basis. Technical support is also provided around the clock by our System Design Engineering group.
In addition to the IEP Technologies team, local support through our many distributor service centers in North America is a critical part of our strategy to minimize customer downtime. Our distributor partners are factory trained to provide local customer support, spare parts, as well as on-site emergency recharge services when needed. Each is a special hazards fire protection company, and provides emergency support 365 days a year.
Operational uptime and employee safety are top priority for our customers. This why providing efficient scheduled maintenance along with incident response and system refurbishment is what sets IEP Technologies apart from other explosion protection manufacturers. For more information on the Aftermarket support that comes with installing an IEP Technologies explosion protection system, please contact us. Together We Save Lives!
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